Duas frases sobre a Burocracia

Estou lendo o livro "The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy", de David Graeber, e nele há duas frases interessantes sobre a Burocracia:

The body of officials actively engaged in a 'public' office, along with the respective apparatus of material implements and the files, make up a 'bureau.' In private enterprise, 'the bureau' is often called 'the office.' (...) The idea that the bureau activities of the state are intrinsically different in character from the management of private economic offices is a continental European notion and, by way of contrast, is totally foreign to the American way.

Max Weber

Yet the fact remains the United States is — and for a well over a century has been — a profoundly bureaucratic society. The reason it is so easy to overlook is because most American bureaucratic habits and sensibilities — from the clothing to the language to the design of forms and offices — emerged from the private sector. When novelists and sociologists described the “Organization Man,” or “the Man in the Gray Flannel Suit,” the soullessly conformist U.S. equivalent to the Soviet apparatchik, they were not talking about functionaries in the Department of Landmarks and Preservation or the Social Security administration — they were describing corporate middle management. True, by that time, corporate bureaucrats were not actually being called bureaucrats. But they were still setting the standard for what administrative functionaries were supposed to be like.

David Graeber